We understand the importance of personal data protection, so we respect and protect your privacy and personal data. In this Privacy Policy (the "Privacy Policy"), you can read about your rights as well as information about the processing of your personal data.

By registering an account on the site www.ravalux.lv, you grant SIA “RAVA LUX” (hereinafter “Company” or “we”) the right to process your personal data in accordance with the provisions of the Privacy Policy.

The data controller is SIA “RAVA LUX”, reg.nr. : 41203067783, legal address: Bauskas iela 73/2-77, Riga. For questions regarding the processing of your personal data, please contact us by e-mail at [email protected].

FROM WHAT SOURCES DO WE GET YOUR PERSONAL DATA?

We receive all your personal data directly from you. You provide personal information by registering an account on the Website, placing an order, submitting a question, request or complaint, and in other ways.

WHAT DATA DO WE PROCESS YOUR PERSONAL DATA, FOR WHAT LEGAL BASIS AND WHY?

The aim

Legal basis

Categories of personal data

Account registration and administration, as well as purchase data management, administering and fulfilling orders and returning goods

Consent, contractual obligations, legal obligations

Name, telephone number, e-mail address, delivery method, delivery address, account login data, account activity, including technical browsing data (IP address, login and browsing technical information), signature (if you accept the goods yourself), purchase and delivery date and time, names and quantities of goods, purchase prices and discounts granted, method of payment and payment information.

When purchasing a gift card, we also collect the following information: the name and contact information of the person for whom the gift card and greeting are intended.

Order execution and fulfillment, without registering an account

Contractual obligations

Name, phone number, email address, delivery method, delivery address, payment method and payment information.

Identification

Legitimate interests

Name, surname, identity document number, telephone number, e-mail address, method of delivery, customer's purchase data of the customer or other person receiving the goods.

Providing offers and information about the product

Acceptance

Name, surname, e-mail address, telephone number, month and date of birth, type of newsletter subscribed.

Requests, complaints, questions and reviews validation

Legal obligation

Name, telephone number, e-mail address, home address, date of birth and other information provided in the request, complaint, question or reference: the event in question and the circumstances surrounding it, as well as the documents and / or data attached.

In the event of a return request, you will be asked to provide your name, telephone number or e-mail address and address, and the reason for the return.

Browsing sites and user experience improvement, site user activity and site traffic analysis

Acceptance

We also use cookies on our website. Information about cookies is provided at the end of this Privacy Policy.

Statistics and market research

Legitimate interests

Year of birth, gender, city, information about goods purchased online.

 

WHAT IS THE DURATION OF THE PROCESSING AND STORAGE OF YOUR PERSONAL DATA?

The aim

Processing time

Account registration and administration, as well as purchase data management, administering and fulfilling orders and returning goods

The personal data required for the registration and administration of the account is processed while the account is being used. Accounting and tax documents shall be kept on the basis of the fulfillment of legal obligations in accordance with the provisions laid down by law. Other purchase data is stored for five years from the date of the purchase transaction.

Order execution and fulfillment, without registering an account

Accounting and tax documents shall be kept on the basis of the fulfillment of legal obligations in accordance with the provisions laid down by law.

Identification

While the account is in use.

Providing offers and information about the product

Five years from the date of consent, or as long as the consent is valid.

Manage and respond to requests, complaints, questions and feedback.

12 months from the date of submission of the request, complaint, question or comment.

Improving browsing and site user experience, analyzing site user activity and site traffic

The duration of data processing is indicated here: [Cookies policy]

Statistics and market research

Five years

 

TO WHICH THIRD PARTIES AND IN WHICH CASES DO WE TRANSFER YOUR PERSONAL DATA?

We transfer your personal data to third parties who assist us in providing and administering services to you:

- Program for maintenance and support companies;

- Companies that provide delivery services to deliver goods to you at the addresses you specify;

- Payment service providers;

- Marketing companies;

- Businesses providing advertising, media planning, public relations and event services;

- Text message marketing companies.

 

Your personal data may also be provided to:

- Law enforcement authorities in accordance with the procedures specified in the legal acts of the Republic of Latvia;

- Public authorities and courts, where such an obligation is provided for by applicable law.

WHAT ARE COOKIES AND WHY ARE THEY USED?

 

Cookies Cookies are small text files that are automatically created and saved on your device (computer or mobile phone) when you browse a website. The cookie contains anonymous information and is sent from the server of the website where the information you viewed on your computer or mobile phone is located. Cookies can be session cookies or persistent cookies. Session cookies exist from the moment you open your browser until you close it again. These cookies will be automatically deleted when you close your browser. The duration of persistent cookies is determined in advance; they remain in your browser until you delete them or expire.

 

Depending on the purpose, cookies can be classified as necessary, setting, statistical, marketing or other. Our website uses the necessary, statistical and marketing cookies. You can find more information about the required, settings, statistics and marketing cookies here: [Cookies].

 

We are constantly working to improve our website to make it as simple and convenient as possible. To improve our site, we need to know what information is most interesting to our site visitors, from which countries and cities our site is visited, how often visitors return, what browsers and devices they use, etc. We collect this information through Google Analytics, which allows us to track and analyze website usage statistics. More information about Google Analytics and the information it allows us to collect can be found here:

https://support.google.com/analytics/answer/6004245?hl=en.

If you don't want to Google Analytics to track your browsing, you can install Google Analytics refusal supplement.

Our site uses cookies to help us improve your browsing and overall experience on our site, learn about the site's user activity, analyze site traffic and improve the site. Cookies are only used for as long as necessary to achieve the stated purposes.

 

If you wish, you can change your browser settings so that you are notified when a cookie is enabled or updated, and so that you can choose which cookies are allowed or blocked. To learn more about cookies, such as how to manage or delete them, visit www.allaboutcookies.org.

 

WHAT ARE THE DATA SUBJECT'S RIGHTS AND HOW CAN THEY EXERCISE?

 

You have the right to gain access to your personal data and the ways in which they are processed, to request that the submitted personal data be rectified, supplemented or destroyed, as well as to suspend their processing (withdraw your consent). You also have the right to request that the data controller restrict the processing of your personal data, the right to data portability, the right to complain to the Data State Inspectorate (contact details are available online at www.dvi.gov.lv) and the right to object to the processing of the personal data submitted. If you would like more information on how to exercise this right, please send a request by email to [email protected].

 

PRIVACY POLICY: CHANGE AND VALIDITY

 

We reserve the right to change this Privacy Policy. A notice of its changes or additions will be posted online at www.ravalux.lv.

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